Tech-24, A Commercial Foodservice Repair Company Inc.

Field Service Supervisor (Hot Side)

Job ID
Lexington, KY


If you want to improve your career, this is the place to start!


The Field Service Supervisor serves in the dual role of Service Technician as well as Supervisor.  This individual is responsible for providing customer service in the field, maintaining and repairing commercial kitchen equipment.  In addition, the Field Service Supervisor supports the Field Service Technicians as assigned and resolves customer service issues that directly impact the assigned technicians.


  • Respond to Customer Service Requests (service calls)
  • Troubleshoot and repair commercial kitchen equipment
  • Communicate with customers and branch office regarding status of repairs
  • Complete service tickets according to procedures
  • Maintaining current vehicle inventory, cleanliness and maintenance
  • Performing manual tasks such as: bending, reaching, standing, lifting/carrying up to 50 lbs., or maneuvering heavier items with additional manpower or appropriate devices
  • Assist Service Manager in determining Technician truck stock
  • Assist assigned technicians with technical support, Alert support and training
  • Assist in facilitating monthly technician and safety meetings
  • Perform/Assist with technician performance reviews
  • Train new technicians as assigned on proper execution of service or PM’s
  • Perform monthly truck inspections
  • Assist Branch or Service Manager in hiring process and disciplinary process of assigned technicians
  • Dispatch on call jobs to appropriate technician


  • High school graduate/GED or the equivalent
  • Mechanically inclined and has experience repairing commercial cooking equipment
  • CFESA certified (Master preferred)
  • Valid driver's license and clean driving record
  • Experience of electrical and control circuit knowledge
  • Working knowledge of computer systems
  • Accurately and promptly completes required paperwork
  • Own industry’s standard hand tools
  • Successfully complete and pass: a criminal background check, drug test, and driver's license check

Equal Opportunity Employer, M/F/V/D. 


Resumes should be submitted online. Local candidates only, no phone calls or staffing agencies please. 



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