Tech-24, A Commercial Foodservice Repair Company Inc.

Call Center Representative

Job ID
2017-1811
Greenville, SC
Category
Customer Service/Support

Overview

The Call Center Representative will work at the Corporate office to answer incoming calls that need to be redirected to the correct department or branch, handle complaints, troubleshoot problems and provide information. The ideal candidate will be fluent in English and Spanish. 

 

Working Conditions:

  • Call Center environment which includes sitting for extended periods of time
  • Corporate office environment - this includes professional dress and manner at all times

Responsibilities

  • Professionally interact with each caller
  • Answer incoming calls and respond to emails
  • Route calls to the correct branch location or department
  • Research required information using available resources
  • Assign pending service jobs to manufacturers
  • Document all call information according to standard operating procedures
  • Complete call logs and produce call reports
  • Handle multiple calls at one time
  • Identify and escalate priority issues
  • Quickly learn the call center software and customer master directory in the Company’s business system
  • Meet customer service and key performance requirements

Qualifications

  • High school Diploma or equivalent required
  • At least 3 years of call center experience, preferably in a corporate environment
  • Bilingual in English and Spanish is strongly preferred
  • Excellent interpersonal skills - must be able to relate to individuals and be supportive
  • Excellent communication, customer service, and problem solving skills
  • Excellent teamwork skills
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Excellent data entry and typing skills
  • Strong organizational skills and attention to detail
  • Successfully complete and pass: a criminal background check, drug test, and driver's license check

Equal Opportunity Employer, M/F/V/D. 

 

Resumes should be submitted online. Local candidates only, no phone calls or staffing agencies please. 

 

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