Tech-24, A Commercial Foodservice Repair Company Inc.

Assistant Dispatcher

Job ID
2017-1832
San Francisco, CA
Category
Administrative/Clerical

Overview

The Dispatcher Admin is responsible for the utilization of technicians and vehicles, to maximize productivity and ensure prompt, courteous, and efficient service to all customers. The Dispatcher must be dependable and able to work efficiently in a fast-paced environment.

 

Responsibilities

  • Dispatch pending service jobs to the field technician’s cell phone and GPS system
  • Communicate with customers and department head to assure that our goal of on-time professional service is reached on every service call
  • Distribute calls in a way that maximizes company productivity but with a focus on good departmental fairness
  • Document the job status and invoice number when the technician completes the job
  • Establish follow-ups with the department of any jobs that require a return visit
  • Handle multiple calls at one time
  • Quickly learn the dispatch software and customer master in the Company’s business system
  • Ability to interact well with our technicians, staff and all our customers.
  • Available to work extended hours, has a flexible work schedule. Must be available for on-call hours.
  • Additional duties and responsibilities as assigned.

Qualifications

  • High school diploma or GED
  • Minimum of 2 years of dispatching experience
  • Detailed, dependable, professional, and honest
  • Must have a genuine empathy for customers and a willingness to help others.
  • Excellent verbal and written communications skills
  • Proficient computer & data entry skills, with the ability to type quickly and accurate
  • Effective at multi-tasking
  • Observe all Tech 24 company procedures and safety rules
  • Successfully complete and pass: a criminal background check, drug test, and driver's license check

 

Equal Opportunity Employer, M/F/V/D. 

 

Resumes should be submitted online. Local candidates only, no phone calls or staffing agencies please. 

 

 

 

 

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