Tech-24, A Commercial Foodservice Repair Company Inc.

Parts Counter Manager

Job ID
Phoenix, AZ


The Parts Manager is responsible for all areas of providing parts to the customers in their market. Specifically, the Parts Manager spends the majority of his/her time working in the parts department, with the company’s customers via phone and in person, and overseeing the Parts Specialists and Warehouse individuals. Coverage of the department is their top concern to maintain a high level of customer service. The Parts Manager is responsible for ensuring inventory is accurate in the warehouse of their location.


The Parts Manager must be able to analyze many variables and choose the most effective course of action given the particular situation. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Must relate and interact with co-workers, customers, and factory personnel. Customer demands can produce some stressful situations, but these are considered occasional rather than the rule.


Essential Job Functions

  • Oversee parts department and all the activities that occur within the department and the interaction of the parts department with other departments.
  • Recognize individual and general training deficiencies and involve Systems Training Analyst for the computer and perform other training as needed.
  • Assist Service Manager on all performance appraisals for the staff of their department.
  • Strategize with Sales and Marketing department to capitalize on key customers, identifying opportunities, weaknesses and develop plans.
  • Use personal computer and operate PBS software as well as other computer software as needed (Excel, Word, Outlook, etc.)
  • Help to plan and execute inventory of parts as needed.


Other Job Functions

  • Be alert to activities that waste supplies, time and utilities.
  • Read and follow company Employee Handbook and safety rules.
  • Maintain a positive upbeat image at all times.
  • Other duties as needed.


Physical Demands:

  • Requires sitting, standing, bending and reaching.
  • May require lifting up to 50 pounds.
  • Requires manual dexterity sufficient to operate a computer and other standard office machines.
  • Requires normal range of hearing and vision.


  • High School Diploma or GED
  • Analytical individual with the ability to draw logical conclusions and problem solve.
  • Customer service experience. Mature individual who has the ability to work with customers, vendors, co-workers and anyone else in a courteous and tactful manner.
  • Able to work independently or as a team player.
  • Professional demeanor and appearance in the office.
  • Excellent communication skills, both verbal and written.
  • Time management skills, the ability to prioritize and manage multiple projects.
  • Computer experience, Microsoft Office and software knowledge.
  • Able to meet deadlines and pay attention to details of job.

Equal Opportunity Employer, M/F/V/D. 


Resumes should be submitted online. Local candidates only, no phone calls or staffing agencies please. 



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