Tech-24, A Commercial Foodservice Repair Company Inc.

  • Computer Helpdesk Technician

    Job ID
    2018-1902
    Location
    Greenville, SC
    Category
    Information Technology
    Type
    SCGR
  • Overview

    The Computer Helpdesk Technician's role is to support and maintain in-house computer systems, desktops, laptops, wireless devices and peripherals in the corporate office and remotely for offices across the country. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. 

    Responsibilities

    • Provide IT Support relating to technical issues involving Microsoft’s core business applications and operating systems for both onsite and remote users during the hours of 11 am and 8 pm EST
    • Support disaster recovery solutions
    • Assist with monitoring the remote monitoring and management system alerts and notifications, and respond accordingly.
    • Communicate with staff as required -- keeping them informed of incident progress, notifying them of impending changes or agreed outages

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • 2+ Years of experience as PC Technician preferred (will consider recent grads, ex-military or entry level)
    • Advanced understanding of operating systems, business applications, printing systems, and network systems
    • Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care
    • Diagnosis skills of technical issues
    • Ability to multi-task and adapt to changes quickly
    • Technical awareness: ability to match resources to technical issues appropriately
    • Service awareness of all organization’s key IT services for which support is being provided
    • Understanding of support tools, techniques, and how technology is used to provide IT services
    • Typing skills to ensure quick and accurate entry of service request details
    • Self-motivated with the ability to work in a fast moving environment
    • Repair/troubleshoot/ desktops and laptops at corporate and at customer locations depending on customer request.
    • Help and consult customers on computer problems face to face and remotely.
    • Work as a self-starter.
    • Strong and proficient troubleshooting skills required (Hardware and Software)
    • Experience with network hardware switches, routers, firewalls
    • Proficient in Windows
    • Knowledge of VM Ware and virtual environments
    • Proficient in virus and malware removal techniques
    • The ability to work efficiently within a team environment
    • Must be able to multi-task with attention to detail and strong organizational skills with the ability to prioritize.
    • Capable of making sound recommendations to clients based on real time information
    • Help-desk/training responsibilities.
    • The ability to maintain accurate documentation
    • Reliable Transportation
    • The ability to lift up to 50lbs
    • Some night and weekend work will be required during system upgrades
    • Some on-call rotation
    • Successfully complete and pass: a criminal background check, drug test, and driver's license check

    Equal Opportunity Employer, M/F/V/D. 

     

    Resumes should be submitted online. Local candidates only, no phone calls or staffing agencies please. 

     

     

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