Tech-24, A Commercial Foodservice Repair Company Inc.

  • Dispatcher

    Job ID
    2018-1939
    Location
    Roanoke, VA
    Category
    Administrative/Clerical
  • Overview

    The Dispatcher is responsible for the utilization of drivers and vehicles, to maximize productivity and ensure prompt, courteous and efficient service to all customers. The Dispatcher must be dependable and able to work efficiently in a fast-paced environment.

    Responsibilities

    • Dispatch pending service jobs to the field technician’s cell phone and GPS system.
    • Routing technician’s schedules.
    • Calling customers with appointment times.
    • Provides the highest level of service to the customer and professionally communicate the service needed to Customers and Technicians.
    • Communicate with Customers and department head to assure that our goal of on-time professional service is reached on every service call.
    • Distribute calls in a way that maximizes company productivity but with a focus on good departmental fairness.
    • Document the job status and invoice number when the technician completes the job.
    • Establish follow-ups with the department of any jobs that require a return visit.
    • Handle multiple calls at one time.
    • Quickly and efficiently learn the dispatch software and customer master in the Company’s business system.
    • Provide positive interactions with our technicians and the administrative staff.
    • Provide back up when the Branch Manager is out of the office.
    • Work rotational on-call as needed.

    Qualifications

    • High school diploma/GED or the equivalent.
    • Minimum of 3 years of dispatching experience.
    • Previous dispatching experience in the HVAC and/or food service industry is a plus.
    • Detailed, dependable and honest professional with the ability to type quickly and accurately.
    • Proficient customer service skills.
    • Excellent verbal and written communications skills.
    • Proficient computer skills.
    • Excellent data entry skills.
    • Excellent time management skills.
    • Ability to multitask is a must.
    • Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision.
    • Must be able to work rotational on-call as needed.
    • Must pass pre-employment drug screen and criminal background check.

     

    Equal Opportunity Employer, M/F/V/D. 

     

    Resumes should be submitted online. Local candidates only, no phone calls or staffing agencies please.

     

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed